Service Scope
VPNWei provides subscriptions for cross-border access and access to international websites, with coverage across 110+ countries and 240+ routes. Supported platforms include Windows / macOS / iOS / Android / Linux. Clients, subscription details, and account services are available through the user panel. Specific routes are subject to what is shown in the panel and actual connection conditions.
The service provides network connectivity, but does not provide third-party platform accounts, content licenses, or membership benefits. Whether a destination website permits access and what content it offers remain subject to its service regions, account eligibility, and usage rules. Route coverage does not mean a particular website will always be available.
Account and Subscription Rules
No email address is required; registration uses a username and password. Keep your password, subscription details, and login status secure. Do not disclose account access information on public pages, in groups, or in code repositories. If you notice an unusual login or a leaked subscription, change your credentials promptly and report it through a support ticket.
There is no limit on the number of devices connected at the same time. This applies to devices owned or managed by the same user; it does not permit sharing, distributing, or reselling accounts or subscriptions to others. Renting out accounts, reselling routes, or packaging a subscription as a commercial access service for others is prohibited. The device limit does not change these usage restrictions.
Users are responsible for activity under their own accounts. However, account ownership, unusual use, and responsibility must be assessed in context and will not be determined solely by the number of devices. Do not access or modify another person's account information or attempt to interfere with account or billing systems.
Billing and Refund Guide
Monthly subscription data resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and never expire. Check the billing method, data allowance, and price before choosing. See the plans page for all tiers. Order and payment status are based on the records in the user panel.
Alipay / WeChat Pay / USDT are supported. If a payment has not yet been confirmed, check the order status first to avoid repeating the transaction. If the order status does not match the payment, provide the necessary order information through a support ticket for review. Do not submit your password or full subscription details.
You may request a full refund for any reason within 7 days of your first payment. See the refund policy for how to apply and how requests are handled.
Lawful Use
Users must comply with the laws and regulations applicable where they are located and to their activities, as well as the terms of service of destination websites. Do not use the service to commit fraud, violate another person's privacy or intellectual property rights, distribute illegal content, launch network attacks, or access systems without authorization.
Do not send spam, steal credentials, or maliciously consume route resources through automated activity or disrupt other users' connections. VPNWei may take necessary action in response to clearly unlawful or abusive conduct. Users are also responsible for confirming that their accessed content and intended use are lawful.
Availability and Liability
Connection performance depends on factors such as the local network, carrier routing, destination service status, and maintenance. VPNWei does not promise uninterrupted connections or the same experience across all regions, devices, or third-party services. If you encounter an issue, check your subscription status first, then troubleshoot using the user guides or submit a support ticket.
Responsibility for network failures outside the reasonable control of the service, changes to third-party rules, and force majeure events will be determined under applicable law and the circumstances. These terms do not exclude or limit liability where prohibited by law or affect consumer rights protected by law. See the privacy policy for information about handling personal data.
Account Termination and Changes to These Terms
In cases of unlawful use, resale or sharing, attacks on the service, or other serious violations of these terms, VPNWei may take measures based on the risk, including restricting connections, suspending subscriptions, or terminating accounts. If you believe a measure was taken in error, request a review through a user panel support ticket. The handling of pending orders or remaining benefits is subject to applicable law and relevant policies.
Changes to these terms will be published on this page along with an updated date. Changes affecting important user rights will be announced on the site or through the user panel. Review the updates and decide whether to accept them before continuing to use the service. If you have questions or do not accept the changes, contact support through a ticket to ask about next steps.